Refund Policy

1. General Refund Policy

At Exvertixe, we are committed to delivering high-quality marketing services. However, we understand that circumstances may arise where refunds are requested. This policy outlines the terms and conditions under which refunds may be granted.

All refund requests must be submitted in writing to info@exvertixe.com and will be reviewed on a case-by-case basis.

2. Monthly Subscription Packages

2.1 No Refunds for Monthly Payments

Monthly subscription payments are non-refundable. This includes:

• Payment for the current billing month
• Payment for any previous billing months
• Services that have been delivered or are in progress

2.2 Early Cancellation Within 6-Month Commitment

If you choose to cancel your subscription before completing the 6-month minimum commitment:

• An early cancellation fee of 20% of the remaining monthly payments will be charged
• Example: Cancelling after 3 months means 20% of 3 remaining months must be paid
• The cancellation fee must be paid before termination is processed
• No refunds will be issued for any months already paid

2.3 Cancellation After 6-Month Commitment

After completing the minimum 6-month commitment:

• You may cancel with 30 days written notice
• You remain responsible for payment during the 30-day notice period
• No refunds for the notice period or any previous payments

2.4 Service Non-Performance

If Exvertixe fails to deliver services as outlined in your subscription agreement:

• You must notify us in writing within 7 days of the issue
• We will investigate and attempt to remedy the situation
• If we cannot resolve the issue, a partial refund may be considered for undelivered services only
• Refunds will not exceed the value of undelivered services

3. One-Time Services

3.1 Services Under 500 MVR

For one-time services valued under 500 MVR:

• Full payment is required upfront before work begins
• Payments are non-refundable once work has commenced
• If we have not started work, a full refund may be issued at our discretion

3.2 Services 500 MVR and Above

For one-time services valued at 500 MVR or more:

• 50% deposit is required before work begins
• Deposits are non-refundable once work has commenced
• Final 50% payment is due upon project completion before delivery
• If final payment is not received, work will not be released

3.3 Pre-Commencement Cancellation

If you cancel before we begin work on your one-time service:

• Full refund may be issued minus any administrative fees (up to 5% of the total)
• Cancellation must be requested in writing
• Refund will be processed within 14 business days

3.4 Post-Delivery Refunds

Refund requests after delivery of one-time services:

• Must be submitted within 7 days of final delivery
• Must provide specific reasons why deliverables do not meet agreed specifications
• We will first attempt to revise or correct any issues
• Partial refunds may be considered only if we fail to deliver as agreed and cannot remedy the situation
• Refunds will not be issued for subjective dissatisfaction or change of mind

3.5 Animation Services

Animation services (infomercial style, hand-drawn/2D, 3D) follow standard one-time service refund policies with these additions:

• Billing is per second with specified minimums
• Deposits are non-refundable once work begins
• Only reasonable changes are included free of charge
• Additional revisions or scope changes require additional payment

4. Tournament Management System

4.1 Setup Fees

• Setup fees are non-refundable once configuration and customization have begun
• If we have not started setup work, a refund may be issued minus administrative fees

4.2 Service Fees

• Service fees for active or completed tournaments are non-refundable
• Fees for cancelled tournaments (before commencement) may be partially refunded at our discretion
• Prepaid fees for future tournaments may be refunded if requested before tournament setup begins

4.3 Technical Issues

If our tournament management system experiences technical issues that prevent you from conducting your tournament:

• Notify us immediately for technical support
• We will work to resolve issues as quickly as possible
• If issues cannot be resolved and significantly impact your tournament, a partial refund may be considered
• Refunds are limited to the service fees for the affected tournament

5. Refund Exclusions

Refunds will not be issued in the following circumstances:

• Change of mind or business direction
• Dissatisfaction based on subjective preferences
• Failure to provide required information or materials in a timely manner
• Lack of results or performance (e.g., follower growth, sales, ROI) - marketing results are not guaranteed
• Client's failure to approve deliverables within specified timeframes
• Services rendered in accordance with the agreed scope of work
• Account termination due to breach of Terms of Service
• Non-payment or late payment
• Issues caused by third-party platforms (social media, search engines, etc.)

6. Refund Request Process

6.1 How to Request a Refund

1. Submit a written refund request to info@exvertixe.com
2. Include your full name, account email, and order/invoice number
3. Provide detailed reasons for the refund request
4. Include any supporting documentation or evidence

6.2 Review Process

• We will acknowledge receipt of your request within 2 business days
• Requests will be reviewed within 7 business days
• We may request additional information or schedule a call to discuss
• You will receive a written decision with explanation

6.3 Refund Processing

If your refund request is approved:

• Refunds will be processed within 14 business days of approval
• Refunds will be issued to the original payment method
• Processing time may vary depending on your bank or payment provider
• You will receive confirmation once the refund is processed

7. Partial Refunds

In some cases, partial refunds may be granted:

• For partially delivered services where completion is not possible
• When technical issues significantly impact service delivery
• At Exvertixe's discretion for customer satisfaction purposes

Partial refund amounts will be calculated based on:

• Value of services actually delivered
• Time and resources invested
• Nature and severity of any issues
• Whether we can remedy the situation

8. Chargebacks

If you initiate a chargeback:

• Your account and services will be immediately suspended
• We reserve the right to dispute the chargeback with supporting evidence
• You may be liable for chargeback fees and legal costs
• Future services may be denied

9. Work Ownership and Unpaid Services

As stated in our Terms of Service:

10. Payment Disputes

If you dispute a charge or believe you were billed incorrectly:

1. Contact us immediately at info@exvertixe.com or +960 9777354
2. Provide details of the disputed charge
3. We will investigate and respond within 5 business days
4. If an error occurred, we will correct it promptly

11. Exceptions and Special Circumstances

Exvertixe reserves the right to make exceptions to this refund policy on a case-by-case basis for:

• Extraordinary circumstances beyond the client's control
• Significant errors or failures on our part
• Customer satisfaction and goodwill purposes

All exceptions are at Exvertixe's sole discretion and do not create a precedent for future refund requests.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be:

• Posted on our website with an updated "Last Updated" date
• Effective immediately for new customers
• Communicated to existing customers via email at least 10 days before taking effect

Existing contracts and agreements will be governed by the refund policy in effect at the time of purchase unless otherwise agreed.

13. Related Policies

This Refund Policy should be read in conjunction with:

• Terms of Service - Complete terms and conditions
• Privacy Policy - How we handle your information

In case of any conflict, the Terms of Service shall prevail.

14. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

• Company: Exvertixe
• Email: info@exvertixe.com
• Phone: +960 9777354
• Website: www.exvertixe.com

We are committed to resolving any issues fairly and promptly.