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Privacy Policy

Your privacy is important to us

Last Updated: December 3, 2025

1. Introduction

Exvertixe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our tournament management system.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account or register for our services
  • Subscribe to our packages
  • Contact us for support or inquiries
  • Use our tournament management system
  • Request quotes or services

Personal information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Business name and information
  • Social media account information (for service delivery)

2.2 Tournament Participant Data

When you use our tournament management system, you may collect and store participant information including:

  • Participant names and contact details
  • Team information
  • Registration details
  • Match statistics and performance data

You are the data controller for participant information collected through our tournament management system. You are responsible for obtaining necessary consents and complying with applicable data protection laws.

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Operating system
  • Date and time of visits

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

  • Create and manage your account
  • Process subscriptions and payments
  • Deliver marketing services as contracted
  • Provide access to our tournament management system
  • Communicate about your services and projects
  • Provide customer support

3.2 Business Operations

  • Process and fulfill service requests
  • Send invoices and payment reminders
  • Manage subscriptions and renewals
  • Detect and prevent fraud
  • Enforce our Terms of Service

3.3 Communication

  • Send service updates and notifications
  • Respond to inquiries and support requests
  • Provide important account information
  • Send marketing communications (with your consent)

3.4 Improvement and Analytics

  • Analyze website usage and performance
  • Improve our services and user experience
  • Develop new features and services
  • Conduct market research

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors (for billing and payments)
  • Cloud hosting providers (Firebase, Cloudinary)
  • Email service providers
  • Analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Social Media Platforms

With your authorization, we access and use your social media accounts to deliver marketing services. We only use this access to provide the services you've subscribed to.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or lawful request from government authorities or law enforcement agencies.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the choices you have regarding your information.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and authorization
  • Secure cloud infrastructure (Firebase)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Information: Retained while your account is active and for a reasonable period after closure for business and legal purposes
  • Transaction Records: Retained for at least 7 years for accounting and tax purposes
  • Marketing Communications: Retained until you unsubscribe or request deletion
  • Tournament Data: Retention determined by you as the data controller; we store data for the duration of your service agreement

7. Your Rights and Choices

7.1 Access and Update

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to:

  • Outstanding payment obligations
  • Legal or regulatory retention requirements
  • Ongoing disputes or legal claims
  • Legitimate business needs

7.4 Marketing Communications

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Updating your communication preferences in your account settings
  • Contacting us at info@exvertixe.com

Note: You cannot opt out of service-related communications (e.g., payment reminders, service updates).

7.5 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Tournament Participants: If you use our tournament management system to collect information about minors, you are responsible for obtaining appropriate parental or guardian consent as required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the Maldives, including countries that may have different data protection laws. Our service providers (such as Firebase and Cloudinary) operate globally.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Tournament Management System

11.1 Your Responsibilities

When using our tournament management system, you act as a data controller for participant information. You are responsible for:

  • Obtaining necessary consents from participants
  • Complying with applicable data protection laws
  • Providing privacy notices to participants
  • Responding to participant data requests
  • Ensuring lawful processing of participant data

11.2 Our Role

We act as a data processor for tournament participant information. We:

  • Process participant data only on your instructions
  • Implement appropriate security measures
  • Assist with data subject requests where possible
  • Return or delete tournament data upon request or termination

11.3 Data Security

Tournament data is stored securely in our cloud infrastructure with encryption and access controls. Only authorized users can access tournament data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notifications for material changes (for active customers)

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Company: Exvertixe
  • Email: info@exvertixe.com
  • Phone: +960 9777354
  • Website: www.exvertixe.com

We will respond to your inquiry within a reasonable timeframe.

Thank you for trusting Exvertixe with your information.

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